1. Acceptance and confirmation of order:
The Client may place an order on the website. The process for placing an order is as follows:
- Choose your products and add them to cart
- Validate the contents of the cart
- Provide information regarding the client personal details
- Indicate pick up dates and time
- Indicate remarks as well as prefer payment method
- Accept the general terms and conditions
- Confirm the order
- Validate payment
The Client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter. Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client. The vendor reserves the right to cancel or refuse to accept any order from a client whom there is a dispute concerning the payment of a previous order or who, in the vendor's opinion, presents any form of risk. Any information given by the clients remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
Order must be placed 3 days in advance with daily cut off time at 3:00 pm; orders made after 3:00 pm will be considered as orders made on the following day.
By completing and submitting an order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent (or links to online products) until we have authorization from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorized.
After you have placed your order:
You will receive an email to acknowledge your order. It will confirm which products you have ordered.
This email is not an order acceptance from us. You will receive separate email to confirm your order.
If you do not receive an email, contact Fortune Cookies Limited before you try to place another order for the same product.
We DO NOT have to accept your order, and for example, we will not accept your order if:
- Not sufficient ordering lead time which stated on the product
- Your payment is not authorized
- There is an error on our website regarding the price or other details of the products
Please contact Customer Service team as soon as possible if there are any problems with your order.
3. Payment (Secure transactions):
Online payment is made exclusively by PayPal. The client accepts that his/her account is debited for the total amount due at the time of the order.
Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page. The request for payment is made in real time - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be). After payment has been validated by the banking organization, the order is accepted by the vendor who confirms acceptance of the order to the client by email. The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank , or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email. The products remain the property of the vendor until it receives full payment of the price.
4. Exchange Policy: Refunds/Cancellations
No refunds, exchange, cancellations or amendments is applicable once payment is processed and completed online.
5. Product Availability:
Fortune Cookies Limited will have the right, at any time, to make changes to information about products displayed on the web shop, for example information about prices and description. Fortune Cookies Limited may do so without first giving you notice of the changes. Fortune Cookies Limited will not, however, make any changes to the price or description of any products after an order has been accepted.
6. Unavailability of products:
All orders and packaging are subject to availability.
The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range. The vendor undertakes to honor orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email. The order shall be automatic canceled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor. The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.
7. Intellectual Property
Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world. Any reproduction of the website, whether in whole or in part, is strictly prohibited without prior agreement.
8. Prohibition of sales outside the network
The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.
9. Applicable law and disputes
The Terms & Conditions, and any disputes arising from or under the Terms & Conditions, shall be governed by Hong Kong SAR law. You agree to submit to the exclusive jurisdiction of the courts of HKSAR regarding any such dispute. A person who is not a party to Terms & Conditions shall have no right under the Contract (Rights of Third Parties) Act to enforce any part of Terms & Conditions.
Delivery services may be delayed due to heavy rainstorm and bad weather. No delivery services shall be available when Typhoon signal No.8 or above is hoisted by the Hong Kong Observatory.
Shipments collected from or delivered to Hong Kong's residential address will be subject to surcharge.
Shipments collected from or delivered to Hong Kong's Remote Areas will be subject to surcharge.
Invoice will be void should customer fail to pick up the ordered goods within the agreed period. Payment will not be refunded.
Delivery service is subject to the order date and availability; please place your order as soon as possible to ensure an ideal delivery schedule is arranged.
Fortune Cookies Limited is not liable to any unsuccessful delivery due to incorrect or insufficient information provided by the customer.
11. Limitation of Liability
Fortune Cookies Limited shall not be response for and disclaims all liability for any direct, indirect, incidental or consequential loss, liability, damage, personal injury or expense of any nature whatsoever which may be suffered by you, as a result of or which may be attributable, directly or indirectly to your access and use of website and the content.
Online orders are not valid with other promotions, gift vouchers, offers and discounts.
Fortune Cookies Limited limits the collection and use of the Data to the specific information it needs to administer its business and provide the highest of quality services to its customers.
We may use the Data for one or more of the following purposes:
- To process the order
- To process billing and payment
- For marketing purpose
- For identification and verification purposes
- For Fortune Cookies Limited own reference and record for internal administration purposes
All Terms & Conditions are subject to change without prior notice.
Fortune Cookies Limited reserves the right of all final decisions in case of any dispute.
For any queries, please contact us at firstname.lastname@example.org.